数学建模社区-数学中国

标题: 银行系统 [打印本页]
作者: claifa    时间: 2007-1-11 09:21
标题: 银行系统
<h1 style="MARGIN: 17pt 0cm 16.5pt; TEXT-INDENT: 0cm; LINE-HEIGHT: 18pt; mso-line-height-rule: exactly; mso-list: none; tab-stops: 21.0pt;"><a name="_Toc4165991"></a><a name="_Toc528465017"></a><a name="_Toc4165990"><span style="mso-bookmark: _Toc528465017;"><span style="mso-bookmark: _Toc4165991;"><span lang="EN-US" style="FONT-SIZE: 16pt; FONT-FAMILY: Arial; mso-bidi-font-size: 10.0pt; mso-fareast-font-family: 黑体; mso-bidi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-weight: normal;">1</span></span></span></a><span style="mso-bookmark: _Toc4165990;"><span style="mso-bookmark: _Toc528465017;"><span style="mso-bookmark: _Toc4165991;"><span style="FONT-SIZE: 16pt; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-bidi-font-weight: normal; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial;">、系统描述</span></span></span></span><span style="mso-bookmark: _Toc4165990;"></span><span style="mso-bookmark: _Toc528465017;"><span style="mso-bookmark: _Toc4165991;"><span lang="EN-US" style="FONT-WEIGHT: normal; FONT-SIZE: 16pt; mso-bidi-font-size: 22.0pt; mso-fareast-font-family: 黑体;"><p></p></span></span></span></h1><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="mso-bookmark: _Toc528465017;"><span style="mso-bookmark: _Toc4165991;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">电话银行虽是一种“老”的银行自助服务形式，但由于电话的普及和其无可比拟的简便易用特点，虽然新的银行客服工具（如</span><span lang="EN-US"><font face="Times New Roman">ATM</font></span></span></span><span style="mso-bookmark: _Toc528465017;"><span style="mso-bookmark: _Toc4165991;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">、网上银行等）不断出现，但电话银行仍是银行除柜台外最重要的服务手段和窗口。</span></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="mso-bookmark: _Toc528465017;"><span style="mso-bookmark: _Toc4165991;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">经过多次改进升级，基于现代</span><span lang="EN-US"><font face="Times New Roman">callcenter</font></span></span></span><span style="mso-bookmark: _Toc528465017;"><span style="mso-bookmark: _Toc4165991;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">架构的龙腾新一代电话银行系统，采用了最新</span><span lang="EN-US"><font face="Times New Roman">CTI</font></span></span></span><span style="mso-bookmark: _Toc528465017;"><span style="mso-bookmark: _Toc4165991;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">电话接口产品，与以往系统相比，可以帮助您更快地加入新的业务，提供更多个性化的服务，是银行升级改造原有系统、规划新一代电话服务窗口的良好选择。</span></span></span></p><h1 style="MARGIN: 17pt 0cm 16.5pt; TEXT-INDENT: 0cm; LINE-HEIGHT: 18pt; mso-line-height-rule: exactly; mso-list: none; tab-stops: 21.0pt;"><span style="mso-bookmark: _Toc528465017;"><span style="mso-bookmark: _Toc4165991;"><span lang="EN-US" style="FONT-SIZE: 16pt; FONT-FAMILY: Arial; mso-bidi-font-size: 10.0pt; mso-fareast-font-family: 黑体; mso-bidi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-weight: normal;">2</span></span></span><span style="mso-bookmark: _Toc528465017;"><span style="mso-bookmark: _Toc4165991;"><span style="FONT-SIZE: 16pt; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-bidi-font-weight: normal; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial;">、功能特点</span></span></span><span style="mso-bookmark: _Toc4165991;"></span><span style="mso-bookmark: _Toc528465017;"></span><span lang="EN-US" style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-bidi-font-size: 22.0pt;"><p></p></span></h1><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">多种数字、模拟线路接口，集成度高，扩展性强，</span><span lang="EN-US"><font face="Times New Roman">CTI</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">功能齐全；</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">采用流程控制语句，业务流程可完全由银行自行制定，与其他图形化工具相比，可以更便捷地调整服务流程或添加新的服务；</span><span lang="EN-US"><font face="Times New Roman">
% X- i  z9 N% P+ M                        </font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">提供传真功能，传真模块设计为一个独立的子系统，方便取舍；</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">集成电话呼出功能，可同时提供通知、催缴等主动服务，提高电话线路利用率；</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">支持人工业务代表，以处理客户较高级的、无法预期的要求，如投诉、理财建议等（需配置坐席卡）；</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">良好的服务界面：话音可随时打断、重听，多语种功能，多种个性化交互服务，提供动态流程功能；</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">优化开户模式，可实现电话银行及服务自动开户功能，免除客户往返柜台开户的烦琐；</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">丰富的预制电话银行实用功能，包括：证券理财功能、外汇买卖、基金交易、电话汇款、约定转帐、自助缴费等等；</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">简明直观的电话银行运行统计、调试管理功能；</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">基于</span><span lang="EN-US"><font face="Times New Roman">callcenter</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">架构，可保留原设备和流程，实现向客户服务中心（</span><span lang="EN-US"><font face="Times New Roman">rotekCenter</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">）的平滑升级；</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US"><font face="Times New Roman">TTS</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">和录音监控功能（需硬件配合）；</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 42.0pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&Oslash;<span style="FONT: 7pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">可与龙腾银行短信系统配合使用。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体;"><p></p></span></p>
作者: navyair    时间: 2011-4-11 10:23
稍微整理下吧。完全看不清楚啊
作者: www.qqqzq.com    时间: 2011-11-22 10:04
我是刚来的请各位多关照
9 Z. C; \( t3 _2 q/ \! D



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